BEGIN:VCALENDAR
VERSION:2.0
PRODID:Village of Mount Prospect, IL Calendar Creator
METHOD:PUBLISH
BEGIN:VEVENT
DTSTAMP:20170420T103424
DTSTART:20160121T120000
DTEND:20160121T130000
SUMMARY:Webinar: Hug Your Haters - How to Retain Customers by Embracing Complaints 
DESCRIPTION:<P>With smartphones providing the means – and social media providing the outlet – critics (“haters”) can now express their displeasure faster and more publicly than ever before. <BR>    <BR>    However, haters aren’t your problem, ignoring them is! <BR>    <BR>    In this eye-opening SCORE LIVE Webinar, Jay Baer, founder of the leading strategy consulting firm Convince &amp; Convert, reveals brand-new, proprietary research into why and where your customers complain and why the rise of customer complaints is actually an enormous opportunity. This is the subject of Jay's new book, Hug Your Haters: How to Embrace Complaints and Keep Your Customers. <BR>    <BR>    <A title=Register href="https://cc.readytalk.com/cc/s/registrations/new?cid=xwc6a8cc6ydv" target=_blank>Register for this event.</A></P>    <P>This is a&nbsp;SCORE Association webinar event. </P>
X-ALT-DESC;FMTTYPE=text/html:<P>With smartphones providing the means – and social media providing the outlet – critics (“haters”) can now express their displeasure faster and more publicly than ever before. <BR>    <BR>    However, haters aren’t your problem, ignoring them is! <BR>    <BR>    In this eye-opening SCORE LIVE Webinar, Jay Baer, founder of the leading strategy consulting firm Convince &amp; Convert, reveals brand-new, proprietary research into why and where your customers complain and why the rise of customer complaints is actually an enormous opportunity. This is the subject of Jay's new book, Hug Your Haters: How to Embrace Complaints and Keep Your Customers. <BR>    <BR>    <A title=Register href="https://cc.readytalk.com/cc/s/registrations/new?cid=xwc6a8cc6ydv" target=_blank>Register for this event.</A></P>    <P>This is a&nbsp;SCORE Association webinar event. </P>
LOCATION:Live Webinar\, Illinois 
CLASS:PUBLIC
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